1. Request and review process
HandyMax aims to complete the initial human review within 48–72 hours. Submitting a request is not confirmation that a refund has been approved or paid. Complex identity, usage, fraud or provider checks may take longer. Submitting here creates a review request only. It does not issue money or remove access. If HandyMax approves, Paddle still confirms the payment-side refund. Paddle states that eligible refunds use the original payment method where possible and are processed within 14 days after approval; the receiving bank or payment method may need additional time.
2. Requests we review
1) A mandatory withdrawal or refund right applies to your transaction. 2) The same order was charged more than once. 3) Paid access was not delivered because of a HandyMax delivery failure. 4) A material defect prevents the advertised core use and could not be resolved after reasonable support. 5) The charge was unauthorized, subject to identity and transaction verification.
3. Requests normally not eligible
1) A change of mind outside a mandatory or Paddle-approved refund period. 2) The product was substantially downloaded, activated or used and no material defect is shown. 3) The issue is a disclosed Windows, 3ds Max, renderer or other compatibility limitation. 4) A request seeks a prorated refund only for unused subscription time after access was supplied. 5) There is evidence of fraud, refund abuse, repeated manipulation or a terms violation. Mandatory consumer rights and the Paddle policy applicable to the transaction always prevail.
4. Product-specific rules
Interiors is a subscription. Canceling renewal stops a future charge but does not itself refund the current period. Current-period and renewal refunds are reviewed under the applicable Paddle policy, mandatory rights, delivery, defect and usage facts. Exhibits is a subscription. Canceling renewal stops a future charge but does not itself refund the current period. Current-period and renewal refunds are reviewed under the applicable Paddle policy, mandatory rights, delivery, defect and usage facts. Extra Exhibits device seats are non-refundable after purchase, except where applicable law or Paddle policy requires a refund. HandyMax refund requests require human review; submitting a request does not automatically issue a refund. Under the current Paddle policy, consumers in South Korea may cancel digital content or services and receive a full refund by requesting it within 7 days of the transaction. Activation alone does not waive this right. Add-ons follow the applicable refund rules. See the full refund policy before paying. Model Pro is a one-time perpetual digital-software license, not a renewable subscription. Download, activation and use may be considered for a discretionary request. Immediate digital delivery may limit non-mandatory refunds, while mandatory rights and unresolved material defects remain unaffected. Separately sold marketplace assets follow the recorded offer for that asset.
5. Amount, fees and timing
HandyMax does not deduct a separate refund handling fee from an approved buyer refund. Paddle may charge refund or chargeback costs to HandyMax. A bank, card issuer or currency conversion outside HandyMax may separately affect posting time or the local-currency statement display.
6. Paddle rules and mandatory rights
Eligibility also follows the Paddle Refund Policy and Buyer Terms that applied to the transaction. Paddle may approve, partially approve or decline a discretionary request and excludes fraud or refund abuse. Nothing in this policy removes mandatory consumer rights. Canceling a subscription renewal is different from requesting money back.
Support & privacy contact
HandyMax · HUANG ZHEMIN